FAQ

Welcome to our Frequently Asked Questions (FAQ) section.This section contains a list of some of the more common questions we receive here at OzArmour. If you don't find the answer to your question here, please dont hesitate to drop me a line from the Contact Us page. I try to answer all emails within 24 hours. 

General:

Q: Do you offer an upgrade service?
At this stage no. Unfortunatley we do not have the ability to offer and upgrade service for customers wanting to upgrade there tanks.

Q: What warranty comes with your products?
All products currently in the OzArmour shop do not feature a manufacturers warranty.
However, all items are checked where possible to ensure they are operational and in good order. All of our tanks are fully inspected before shipping for complete functionality and quality.

Q: I dont like using PayPal - what are my other options?
The reason we use PayPal is that it protects both parties and offers a way the customer can feel secure about making a purchase online from a recognised name in shopping cart payment. However, if you still feel that PayPal is not for you, we do offer a direct debit payment option into a bank account. You will be able to choose this option now when you checkout. Once the order has been placed, you will be sent the relevant banking details for direct debit.  

Q: Why are some of these 1:16 scale tanks so cheap on eBay?
Like most other radio controlled toys, the 1:16 scale Heng Long tanks come in a few different  variations. The cheaper tanks will tend to have:
-No sound
-2 Speed Operation
-Plastic Gears
-1700mah battery
The newer ( slightly more expensive) versions will often feature:
-Full Sound Operation
-Full proportional speed control
-Metal Gears

The best thing to do if you are unsure is to ask the seller about the features of the tank you are considering buying if it's features are not listed.

My Purchase:

Q: I have just purchased items from your store - what happens now?
Once you have made a purchase with OzArmour you will receive an 'Order Confirmation' email. Then your order will be packed up and you will receive and 'Awaiting Shipment' email from us. Within 48 hours you will then receive and 'Order Shipped' email to confirm we have shipped your order. All stages of the purchase can be monitored from your account.

Q:What happens if i order something that is out of stock?
Our Shopping Cart software will not allow the purchase of items that are out of stock as we monitor correct stock levels daily through our cart system. However, for some reason should the stock levels be wrong and the store lets you purchase something that is actually out of stock - you will be notified immediately before your order is fulfilled and a refund issued.

Q:What happens if the item is faulty when it arrives?
We do have a detailed returns policy available from the 'Shipping & Returns' page. Basically, if the item does arrive damaged or faulty, you will need to contact us within 5 days of receiving your shipment. Please see our 'Information page' for a detailed procedure for returns. Please check your order upon delivery.   

Q: Do you ship internationally?
Yes. When ordering from an address outside of Australia or New Zealand, please contact us for confirmation of shipping to your location

Q:How do i know when you have posted my item?
You will receive an email from us to confirm we have shipped your order. The status of your order will be updated to 'Shipped' on your account as well. If your item was sent registered post (ie: all tank orders) then the tracking number will also appear on your account.

Q:My item has not arrived - where is it?
In most cases your order will have shipped to you within 48 hours of payment. Once you have received the 'Order Shipped' email from us you will need to allow a full 4-5 business days for delivery for orders within Australia. Our International customers will need to allow 7-15 business days. If your item has not been delivered in this time frame - please contact us immediately and include your order number.

International customers may also need to take into account items passing through customs which can add to the delivery time.

 For more information on shipping click here.